Frequently Asked Questions
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What is the warranty on Northern Love jewellery?
We guarantee the quality of each and every Northern Love product. This warranty is against any imperfections in design, materials or workmanship. This warranty is based on normal wear & tear.
If the ring has been altered or abused in any way, the warranty will be void.
Each Northern Love product is supplied with a Northern Love gift box as well as a certificate of authenticity. If the product has diamonds, it will also be shipped with a diamond certificate.
Please see below for the details of this warranty.
Northern Love offers a lifetime refinishing program with all of its products. Your Northern Love product may be sent back to Northern Love (through a CANEX store) at any point in time to be refinished at no charge (freight & insurance charges not included).
Please note that we do not suggest refinishing the product more than once per year.
Northern Love offers a lifetime sizing program with all of its rings. Your Northern Love ring may be sent back to Northern Love (through a CANEX store) at any point in time to be sized at no charge. Please note that the ring will be sized at no charge as long as the new ring size requested is possible to achieve without compromising the quality of the ring. If a new ring must be made, a nominal fee, which covers the labour and materials used, will be charged (freight & insurance charges not included).
Any Northern Love diamond that ranges between 0.005ct & 0.25ct in weight will be accompanied with a 1 year diamond warranty.
Any Northern Love diamond that is 0.26ct or higher in weight, will not be accompanied by a diamond warranty. We recommend that this size of diamond be warrantied through your personal insurance.
If a warrantied diamond is lost, please send it back to Northern Love (through a CANEX store) to be replaced at no charge (freight & insurance charges not included).